Customer Services Profile: Echo Xi

Customer Services Representative Echo has a real sense of belonging within her team here at British Steel, with aspirations to develop her knowledge and move into a leadership role in the longer-term, Echo was drawn to the organisation’s core values which match her own personal values. 

What did you do before joining British Steel? 

After I graduated from Brunel University London back in 2018, I continued to stay in London to gain some work experience - I spent two years working as a Marketing Assistant for a FinTech Company located in Canary Wharf, and then one year working as a Social Media Marketing Assistant for a skincare company located in Kensington. These experiences have increased my maturity, self-understanding, independence and self-confidence. 

What does your day-to-day role involve? 

As a customer service representative for Sections, I am fully office-based. My day-to-day work mainly involves tasks such as order entry, complaint handling and replying to customer enquiries in a timely manner. 

What do you enjoy about your job? 

The biggest satisfaction of my job is that British Steel’s core values align with my personal values. In addition, working with colleagues who make me feel appreciated and acknowledged is another reason why I enjoy going to work. Our team values and actively seeks each other's input and suggestions, creating a sense of belonging across the team. 

Where do you see yourself in 5 or 10 years' time within British Steel? 

In five years, I hope to have built on my skills and gained more responsibility within British Steel. I am eager to learn from experienced professionals and eventually take on leadership roles. 

What advice would you give to other people considering a career with us? 

For me it was the experience of watching a glowing cascade of liquid metal pour from the furnace or watching how coil steel is being made from beginning to end is absolutely mesmerising. For those of you who are thinking of joining Jingye and British Steel, my advice is - just do it, you won't regret it.