Business improvement profile: Melania Flack

Melania Flack has 2 key responsibilities in her role at British Steel, Change Manager for S4 HANA project as well as Transformation Programme Manager. She joined us in 2008 and since then has moved from our engineering function to this corporate role. Find out more...

Please provide a brief overview of your first role with British Steel and the journey you’ve taken to your current role

Since 2008 I've worked in a number of businesses that are part of the British Steel business. In 2008, I was invited to join Corus Northern Engineering Services as Continuous Improvement Manager. I ran continuous improvement projects in the engineering workshops and then became Quality and Technical Manager for the Long Products engineering team. In 2010, I moved to become Business Excellence Manager at a corporate level, gaining experience across all of the company.

In 2015 I was invited to become the Programme Manager for the Long Products Division. My role was to define and support a transformation programme to ensure long-term sustainability for the business. Since then, I've supported a number of teams - and the company - to identify breakthrough and innovation projects that have improved our operations. As part of this role, I also facilitated strategic planning activities.

Since 2020 I have work closely with the Chief Operating Officer (COO) to create business analytics and report progress to keep us on track. And as of 2022, as we move to digital transformation with SAP's S4 HANA platform, I'm also leading the change management and analytics workstreams to support the transition to this new IT infrastructure.

How long have you been with the business?

14 years

What does your day-to-day role involve?

I support the COO and his team with transformation, analytics and monitoring our performance; for example, every week or month we review our production, health, safety and environment, quality and cost performances. My role is to help support the team with sourcing and analysing all the different information requirements.

My daily activities include working with people across the business, supporting them with methodology and training on transformation, and helping them identify business improvements.

I also support all the stakeholders in our S4 HANA project, informing them of the changes and engaging them in the process. When the time comes, based on understanding what this change means for every persona, I will be defining the training / communication strategy to ensure our transition continues smoothly.

Why do you enjoy working for British Steel?

The steel industry is constantly changing, affected by the industrial and the economical environments in Europe and around the world. This leads to a big opportunity for me to learn how a business needs to constantly find innovative ways to improve and adapt. I enjoy understanding what our customers need and how we can make our operations more flexible to manage change.

I also enjoy working closely with many people, helping them identify improvements and changes that make their work easier and our operations better.

What is your proudest achievement?

Since the separation from Tata Steel in 2015, our transformation process has been central to all our improvements, with our results measured and reported in consistent manner. We have consistently delivered improvements and our robust processes have been recognised by external bodies such as auditors.

What would people be surprised to know about you?

I am Mexican but I have been living in UK for 18 years. I love the British weather and the change of the seasons through the year.

What advice would you give to other people considering a career at British Steel?

This industry in one of the fundamental industries in many countries' economies - it can be challenging but this means there are a lot of opportunities to learn as well as gain job satisfaction. My career in steel has helped me develop new skills and kept me updated on what's happening around the world from an industry perspective.

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